Doors opening time: 5.30 pm
Show starting time: 8.30 pm
TICKET OFFICE – NEW LOCATION Strada provinciale 45, n ° 10, La Sterza, Lajatico. (Next to the Officine Bocelli)
BOX OFFICE HOURS
Wednesday 21 July from 11am to 6pm
Thursday 22 July from 12pm to 9pm (concert date)
Friday 23 July from 11am to 6pm
Saturday 24 July from 12pm to 9pm (concert date)
Those who have not requested the shipping of the tickets home during the purchase phase must necessarily convert the Vivaticket vouchers with the entrance ticket of the show by showing the purchase order and a valid identification document at the ticket office that will be specially set up at Provincial Road 45, No. 10, La Sterza, Lajatico near the Officine Bocelli. There are 2 parking spaces near the ticket office.
If you are the ticket holder and cannot attend the event, or a different person will collect the tickets for you, it is necessary that the person collecting the tickets must have:
– Your written proxy authorizing them to collect the tickets
– photocopy of your valid identity document
– the order confirmation you received via e-mail
– their own identity document to proof that the name you have indicated in the proxy corresponds to the person that will pick up the tickets.
We would like to remind you that if you have purchased the tickets before June 14th 2021 you must bring with you the confirmation receipt that certifies your attendance that you confirmed on the Vivaticket website together with the ticket previously bought.
This procedure must be done in order to enter the theatre.
Within 72 hours of the concert, all customers, even those who bought tickets after June 14th, will receive an email from Vivaticket with the assignment of their new seat.
In assigning you your new seat, we considered your choice during registration, the value of your ticket and the original position.
WE WOULD LIKE TO REMIND YOU THAT IF YOU ARE PREGNANT OR INJURED
For security reasons and to protect physical integrity, if you are pregnant or injured, you should not attend the event, in case, pregnant woman or injured persons decide to be present at event, we would like to advise that they will be doing so at their own risk, without any liability on part of City Sound.
In case pregnancy that has been discovered, or injuries that have occurred after the date of purchase of the tickets of the event, it is not permitted to replace or refund the purchased tickets, nor will it be possible to sit in a different place from the one indicated on the purchased ticket.
PLEASE NOTICE: In case of bad weather, the shows will be recovered July 23rd and July 25th 2021 and no refund can be requested.
ACCESS FOR EXECUTIVE TICKETS
All those who have purchased an Executive ticket, to access the parking reserved to them (Executive Parking), have to drive to the La Mandriola road exiting the state highway 439 (see map below).
La Mandriola road will be supervised by our control service which will allow the transit to all those who will show the executive ticket and bracelet.
The Executive Parking is at the end of the Mandriola road (about 1,5 km). Our staff will coordinate and make parking easier for all the cars allowed in this area.
The same procedure is applied to all the cars with driver and the vans carrying clients with executive tickets.
The access will not be allowed to buses.
Access to La Mandriola will be allowed from 5:00pm on Thursday July 22nd and Saturday 24th 2021
ACCESS FOR TICKETS OF ALL THE OTHER SECTORS
Take the state highway 439 and take the San Giovanni road to Lajatico, which will be duly marked, follow the signs for the parking POGGIO AL LUPO situated in the hill below the Teatro. The cost is 2 euros.
The distance from the parking to the entrance of Theatre is about 300mt.The parking is open from 5:00 pm and is equipped with refreshment services and toilets.
Tourist buses with up to 54 seats with two axles will be allowed to park at the sports field CAMPO SPORTIVO in Lajatico.
ACCESS TO THE TEATRO FOR PERSONS WITH DISABILITIES
Disabled persons can come with their vehicles to the EXECUTIVE parking and leave the car there.
Driving the state highway 439 the entrance to La Mandriola road will be duly marked. At the checkpoint they will have to show their ticket.
From the EXECUTIVE parking, Disabled persons will be transported by a vehicle provided by us to the area reserved for them.
Disabled persons will have access to La Mandriola starting from 5 pm.
There are four Bars inside the Venue
Access is prohibited to people with influenza symptoms or respiratory difficulties, those subject to quarantine restrictions, have tested positive for the virus or who have come into contact in the last 14 days with people who tested positive.
Your body temperature may be measured, and admittance refused in the event of it exceeding 37.5 °c.
If you feel unwell during the event, avoid coming into contact with other spectators and inform our staff members.
Avoid gatherings and always maintain a distance of at least 1,5 meters from other people, including when queuing.
Parents and/or accompanying spectators are advised to keep a close watch on children, to ensure they respect interpersonal distancing.
Always maintain a physical distance of at least 1,5 meters distance from other people, interpersonal distancing is not compulsory for members of the same family, domestic partners or persons who, according to current provisions, are not subject to said provisions. this aspect regards individual responsibility.
In case of approaching with other people at a distance of less than 1.5 meters, wear your mask – which must always be with you.
MAIN RECOMMENDATIONS FOR RESPIRATORY HYGIENE
– wear a face mask according to the instructions received.
– sneeze and cough into your elbow.
– do not touch your eyes, nose or mouth with your hands.
– avoid drinking from the same bottle or glass as other people.
OTHER HEALTH RECOMMENDATIONS
– wash your hands frequently.
– access to toilets is permitted only if respecting the theatre’s instructions.
– products for hand hygiene are available at the entrances and in the theatre.
– follow the instructions of the signage at and in the theatre.
– appointed staff members have the job of monitoring and ensuring the respect of prevention measures.